Customer Engagement for Microsoft Teams powered by Solgari
Every Customer Conversation.One Teams Inbox.
Handle voice, WhatsApp, SMS, email, and web chat inside the Teams app you already use – with every conversation automatically captured in your CRM.
- Runs natively inside Microsoft Teams
- Deploys natively alongside your existing HelloTeams setup
Engage customers in your familiar Microsoft tools
Connect with customers on every channel
Engage your customers via WhatsApp, SMS, Facebook Messenger, Line, WeChat, voice, email or web chat, all inside Microsoft Teams or Dynamics 365.
Instant availability
Handle customer queries in real time, wherever they are, without switching tools or losing track.
A single solution for your staff
All your staff, from customer service, sales, subject matter experts, middle and back office, can manage every interaction from a single screen, with complete history and context across all channels.
Deliver 24/7 customer care
Automate routine issues
Chatbots and voicebots handle common queries using Generative AI, freeing up agents for more complex issues.
Seamless escalation
When needed, pass queries to a live agent with full conversation history. No repetition or frustration.
Maintain standards of excellence
Deliver round-the-clock support without increasing headcount or compromising on quality.
Solve queries faster with AI assistance
Match queries to the right agent
Route calls and messages based on skills, language or availability for faster resolution and higher CSAT scores.
Augment agents with Copilot
Live sentiment analysis, automatic summaries and AI-recommended actions are built directly into every conversation.
Bridge language barriers
Translate live chat or messaging threads in real-time, enabling seamless service across borders.
Integrate with your CRM
Unite your core business software
Solgari integrates natively with core business software including Dynamics 365, Salesforce, HubSpot and ServiceNow.
Real-time updates in your CRM
The app captures transcription, summary and sentiment of each customer engagement and stores it in your chosen CRM system in real-time.
Access to the Azure Cosmos Database
If you don’t have a CRM system, we provide you with access to the Azure Cosmos Database to log all interactions.
Powering your AI capabilities
Create a single conversational data layer
Capture voice, chat, messaging, and email directly into your CRM, creating one consistent system of record for every customer conversation.
Power the AI tools you already use
Make conversational data available to Copilot and AI agents, so every model works from the same trusted customer context, not fragmented or missing data.
Turn AI investment into measurable return
Increase the value of your AI strategy by ensuring it is fed with all conversational data, from any staff member involved in customer engagement, improving accuracy, adoption, and long-term ROI.
Get instant visibility into performance
Monitor everything in real-time
Track queue activity, call volumes and agent performance across every channel as it happens.
Spot trends before they escalate
Use dashboards and insights to identify service gaps, customer issues or training needs early.
Drive continuous improvement
Empower supervisors with actionable data, metrics, custom reporting and full audit trails of every interaction.
Engage customers in your familiar Microsoft tools
Connect with customers on every channel
Engage your customers via WhatsApp, SMS, Facebook Messenger, Line, WeChat, voice, email or web chat, all inside Microsoft Teams or Dynamics 365.
Instant availability
Handle customer queries in real time, wherever they are, without switching tools or losing track.
A single solution for your staff
All your staff, from customer service, sales, subject matter experts, middle and back office, can manage every interaction from a single screen, with complete history and context across all channels.
Deliver 24/7 customer care
Automate routine issues
Chatbots and voicebots handle common queries using Generative AI, freeing up agents for more complex issues.
Seamless escalation
When needed, pass queries to a live agent with full conversation history. No repetition or frustration.
Maintain standards of excellence
Deliver round-the-clock support without increasing headcount or compromising on quality.
Solve queries faster with AI assistance
Match queries to the right agent
Route calls and messages based on skills, language or availability for faster resolution and higher CSAT scores.
Augment agents with Copilot
Live sentiment analysis, automatic summaries and AI-recommended actions are built directly into every conversation.
Bridge language barriers
Translate live chat or messaging threads in real-time, enabling seamless service across borders.
Integrate with your CRM
Unite your core business software
Solgari integrates natively with core business software including Dynamics 365, Salesforce, HubSpot and ServiceNow.
Real-time updates in your CRM
The app captures transcription, summary and sentiment of each customer engagement and stores it in your chosen CRM system in real-time.
Access to the Azure Cosmos Database
If you don’t have a CRM system, we provide you with access to the Azure Cosmos Database to log all interactions.
Powering your AI capabilities
Create a single conversational data layer
Capture voice, chat, messaging, and email directly into your CRM, creating one consistent system of record for every customer conversation.
Power the AI tools you already use
Make conversational data available to Copilot and AI agents, so every model works from the same trusted customer context, not fragmented or missing data.
Turn AI investment into measurable return
Increase the value of your AI strategy by ensuring it is fed with all conversational data, from any staff member involved in customer engagement, improving accuracy, adoption, and long-term ROI.
Get instant visibility into performance
Monitor everything in real-time
Track queue activity, call volumes and agent performance across every channel as it happens.
Spot trends before they escalate
Use dashboards and insights to identify service gaps, customer issues or training needs early.
Drive continuous improvement
Empower supervisors with actionable data, metrics, custom reporting and full audit trails of every interaction.
Plans and Pricing
| Solgari Customer Engagement Features | Enterprise Subscription AUD$128 User/Month (10 users minimum) | Pro Subscription AUD$78 User/Month (10 users minimum) | Lite + Recording + AI Subscription AUD$22 User/Month | Lite + Recording Subscription AUD$18 User/Month | Lite Subscription AUD$12 User/Month |
|---|---|---|---|---|---|
Typical User | Customer Service & Sales – companies with heavy customer service and sales volumes | Customer Service & Sales – companies with small customer service and sales teams | Subject Matter Expert – conversations recorded for compliance and using AI assistance | Middle and Back Office – conversations recorded for compliance | Middle and Back Office – require reporting and conversation interaction captured in CRM |
Native Teams application including Dynamics 365, Salesforce, ServiceNow and HubSpot case management | Included | Included | Included | Included | Included |
Stand alone database case management (if no CRM) | Included | Included | Included | Included | Included |
Voice & Conversational SMS Channels, Receive, Start & Transfer Conversations | Included | Included | Included | Included | Included |
Compliant Recording & Archiving | 15 GB User/Month | 10 GB User/Month | 5 GB User/Month | 5 GB User/Month | N/A |
Solgari AI Copilot (Sentiment Analysis, Transcription, Conversation Summary and Language Translation | Included | Included | Included | N/A | N/A |
AI Chat (Chatbot and Live Agent) *Requires Copilot Studio Licence | Included | Included | N/A | N/A | N/A |
AI Conversations Per Month | 1,000 | 1,000 | 500 | N/A | N/A |
AI Cloud Contact Center, Reporting & Analytics | Unlimited Queues & IVRs | 5 Queues | Standard Reports | Standard Reports | Standard Reports |
Outbound Sales (Preview, Predictive, Progressive) | Included | Included | N/A | N/A | N/A |
Contact Centre Management Hub (admin, manage users, channels, queues, IVR, AI SBR, reports and wallboards where available) | Included | Included | N/A | N/A | N/A |
Support cover | 24/5 Enterprise Support | 8/5 Standard Support | 8/5 Standard Support | 8/5 Standard Support | 8/5 Standard Support |
User configuration fee (One time charge) | AUD$160 | AUD$160 | AUD$65 | AUD$65 | AUD$65 |
Additional Options | |||||
Digital Channels (WhatsApp, Facebook, Messenger, Line and WeChat) User/Month | AUD$18 | AUD$18 | AUD$18 | AUD$18 | AUD$18 |
Napster AI Video Channel
| Product Name | Subscription Includes | Price |
|---|---|---|
Napster AI Video Channel (monthly) | Additional engagement channel within the Solgari Microsoft Teams and Dynamics 365 applications Deploys a Napster AI video avatar on the company website Handles citizen, fan, and customer interactions and common enquiries Supports natural, conversational engagement via video Seamlessly hands over conversations to a live staff member in Teams or Dynamics 365 when required All interactions continue within the Solgari environment Includes up to 500 hours of AI video avatar engagement per month (purchase additional monthly or annual units if required) | AUD$1,488 |
Napster AI Video Channel (annual) | As above | AUD$16,958 |
Getting Started with Solgari
Solgari + HelloTeams
HelloTeams enables customers to activate Teams Calling within minutes through Operator Connect or Direct Routing with and a user-friendly no-code portal, HelloTeams helps businesses of all sizes modernise their phone systems quickly and securely.
Solgari extends Microsoft Teams into a complete AI-powered customer engagement platform – bringing all channels together, capturing every interaction in one data view, and unleashing AI out of the box
Partnership Success
Conor MacMahon
Partner Sales Manager at Solgari
“Together, we’re helping organisations extend their Microsoft investments, deliver value from day one, and stay at the forefront of AI-driven customer engagement – all within the Microsoft Teams environment.”
Book a telephone consultation
Start here. Our Solgari experts will guide you through setup, pricing, and the fastest way to go live.