How SP Sinergiaunified field and office communicationwith HelloTeams
SP Sinergia is an industrial electrical engineering company based in Mexico, specialising in variable frequency drives, soft starters, and electrical project execution for industrial clients. With a core team of 12 people handling project management, manufacturing, and on-site services, the business relies heavily on reliable communication between office and field teams.
As the company grew and began preparing to expand into the US market, its traditional desk phone system could no longer keep up with the need for mobility and flexibility. Employees in the field were difficult to reach, calls were tied to fixed lines, and communications sat outside the Microsoft tools the team used every day.
By partnering with HelloTeams, SP Sinergia moved to Microsoft Teams Phone, giving staff the ability to receive business calls wherever they are, on any device, while staying inside the Microsoft ecosystem they already worked in.
Client
SP Sinergia
Website
What we did for SP Sinergia
- Replace traditional desk phones with a more flexible, mobile-friendly solution
- Keep telephony inside the Microsoft platform the team already used
- Make it easier for field and office staff to stay connected on one business number
- Avoid new hardware investments or complex on-site installations
- Ensure responsive support during rollout and early adoption
- Implemented Microsoft Teams calling through HelloTeams for the core 12-person team
- Provisioned business phone numbers and configured call handling so calls can reach the right people whether they’re in the office or on-site
- Enabled mobile access via the Teams app, so staff can receive calls on their phones wherever they are
- Completed setup in a single day, without special on-premise equipment
- Provided fast, hands-on support during onboarding and early usage
- Staff can now answer business calls from any location using Microsoft Teams
- The company gained a more flexible and modern telephony system that matches its project-based, field-heavy work
- Rollout was simple and low-disruption, with no need for new hardware or on-site visits
- Leadership has confidence in responsive, patient support whenever issues arise
- SP Sinergia now operates on a communication platform that can grow with its expansion into the US market
It took us a day. I didn’t have to go anywhere. I didn’t have special equipment in the office.
Roberto Pérez Silva
CEO, SP Sinergia
The Problem
SP Sinergia’s previous telephony setup was based on fixed desk phones. While functional, it didn’t match how the team actually worked day-to-day.
Engineers and project staff frequently visited client sites, but calls could only be answered at desks back in the office. This meant:
- Staff were harder to reach when out in the field
- Important calls could be missed if no one was near the phone
- Communication workflows were split between desk phones and Microsoft Teams
At the same time, SP Sinergia was already heavily using Microsoft Teams for internal collaboration. For Roberto Pérez Silva, the company’s CEO, it was a logical next step to bring telephony into the same environment:
“I am working most of the time with Teams, and for me it was the logical step to continue in the Microsoft platform.”
Local numbers could have been cheaper, but they wouldn’t deliver the flexibility and integration the business needed going forward, especially as it prepared to expand into the US market, with new certifications and English-language materials in progress.
The Solution
By choosing HelloTeams, SP Sinergia implemented Microsoft Teams calling as its new phone system, staying fully inside the Microsoft ecosystem its team already understood.
HelloTeams provisioned phone numbers for the business and configured call routing so that when customers dial the main number, calls can be answered by the right people, whether they’re in the office or out on-site. Employees simply use the Teams app on their desktop or mobile to make and receive calls.
One of the standout benefits for Roberto was how easy rollout was.
No PBX hardware. No complex on-site installation. Just a fast move from traditional desk phones to a cloud-based, mobile-capable system.
Customer support also played an important role. Roberto highlighted the responsiveness and patience of the HelloTeams support team, particularly Julius.
No matter where the person is, you can dial a fixed number and we will pick up. That is the best advantage I see.
Roberto Pérez Silva
CEO, SP Sinergia
The Outcome
The move to HelloTeams has given SP Sinergia a telephony setup that better reflects how its team actually works across office, field, and future international expansion.
With Teams Phone in place:
- Staff can now be reached on a single business number, whether they’re at their desks or out checking client sites
- Calls ring through the Microsoft Teams app, so team members don’t miss customer calls just because they’re away from their physical phones
- New users can be added without new desk phones or complex setups, supporting scalable growth as the company expands into the US
- Leadership has confidence in the partnership thanks to fast, patient support whenever questions or issues arise
Roberto also noted that while the audio sounds different from a traditional fixed phone, the benefits of mobility and flexibility outweigh that difference and he plans to continue evaluating call quality as they use the service over the year.
We have received perfect service… Julius has been extremely fast and responsive and very patient.
Roberto Pérez Silva
CEO, SP Sinergia
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