How My Offshore Staff Cut Voice Management Costs by 50% using HelloTeams
My Offshore Staff (MOS) is a professional services firm that supports Australian companies through accounting, finance, digital marketing, and IT services.
HelloTeams helped MOS set up and deploy Teams Phone through Operator Connect, halving their telephony costs.
Client
My Offshore Staff
Website
What we did for My Offshore Staff
- Set up an easy-to-manage telephony system
- Avoid high telephony costs and workloads
The simplicity that HelloTeams has provided me in terms of understanding Teams Phone was unmatchable–which, combined with the customer service, was very amazing.
Waheed Gondal
Founder / CEO, My Offshore Solutions
The Problem
As an offshore services firm with team members and clients in multiple countries, MOS needed a reliable voice solution.
So the MOS team sourced a provider and deployed Teams Phone.
Soon, though, they realised they were wasting time and money.
Their provider’s portal was technically complex with minimal support – simple tasks like assigning numbers meant doing hours of research.
So they started searching for an alternative, and found HelloTeams.
The Solution
For the MOS team, HelloTeams was refreshingly simple. The website was clear, the platform was easy to set up, and assigning numbers to users was a one-click process.
They were also impressed by HelloTeams’ level of support.
For a small business with no dedicated IT function, switching voice solutions can feel risky.
But MOS’ dedicated HelloTeams consultant guided them through every step, giving them the right advice whenever they needed it.
Our previous provider was quite complicated. But, with HelloTeams, once the account was up and running and I had the numbers, assigning numbers was only a matter of seconds. I can go in there at any time and change the user to assign licenses to different people or assign phone numbers to different people
Waheed Gondal
Founder / CEO, My Offshore Solutions
The Outcome
Since switching to HelloTeams, MOS’ telephony costs have halved.
Its monthly invoices are lower–and its team isn’t spending valuable time on call management.
MOS is also better positioned than ever for international expansion.
Its people can stay connected across Australia, Pakistan, the Philippines, and new territories like America and Europe – without any complex call routing or number assignments.
For MOS, HelloTeams is the voice partner it needs to scale effectively.
From the telephone perspective and everything combined–the cost of what I was paying before compared to the cost of what I’m paying now, the time me and my team were spending on the previous provider compared to the time we are now spending on HelloTeams – I would say, we’ve saved about 50%.
Waheed Gondal
Founder / CEO, My Offshore Solutions
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