How GroupGH streamlined communication and improved client responsiveness with HelloTeams
GroupGH is a leading accounting, financial planning, and IT services firm based in Adelaide, helping clients make confident business and investment decisions through tailored advice and seamless service delivery.
As the firm expanded and embraced hybrid work, its legacy landline system could no longer keep up. Calls were tied to physical phones, remote staff had to use personal mobiles, and managers lacked visibility into call performance.
With HelloTeams, GroupGH modernised its telephony, achieving a 50% reduction in phone costs and enabling all 22 staff to make and receive calls directly through Microsoft Teams.
Client
GroupGH
Website
What we did for GroupGH
- Replace costly legacy phone systems with a modern, cloud-based solution
- Improve internal communication between accounting, financial planning, and IT divisions
- Enable hybrid teams to make and receive calls from anywhere
- Gain visibility into call activity and reduce missed client calls
- Support future scalability and seamless onboarding for new staff
- Deployed Microsoft Teams Phone across all departments with direct routing
- Enabled 22 staff to make and receive business calls on any device via Teams
- Integrated Teams with existing Microsoft 365 tools for unified workflows
- Configured call parking, call queues, and routing for faster client support
- Delivered onboarding, training, and responsive post-deployment support
- Phone costs reduced by 50% across the organisation
- Faster, clearer communication between staff and clients
- Greater visibility and accountability through improved call management
- Simplified IT maintenance and onboarding—no new hardware required
- A scalable communication system ready to support ongoing business growth
Our phone bills were halved after switching to HelloTeams. Affordability was a major benefit.
Yasmin Spina
Director, GroupGH
The Problem
GroupGH’s traditional phone setup was built around desk-based landlines. While reliable in the past, it no longer fit a modern, cloud-first business.
Remote and hybrid employees had to make calls from their personal mobiles, creating privacy concerns and inconsistent customer experiences. There was also no way to track calls or integrate communications into their cloud systems, resulting in missed opportunities and wasted time.
The system was also expensive. Monthly phone bills continued to climb, with little flexibility to scale or adapt as the business grew.
The Solution
By partnering with HelloTeams, GroupGH replaced its outdated landline system with Microsoft Teams Phone, integrating all telephony into the same platform their teams already used for meetings and collaboration.
The rollout began with a pilot in the financial planning division before extending company-wide. With direct routing, staff could make and receive calls from any device — desktop, laptop, or mobile — using their business numbers.
HelloTeams provided onboarding support, training, and call parking setup, making call transfers easier and improving customer response times.
Support has been responsive, and we now have a smoother workflow. HelloTeams has definitely improved how we handle calls.
Angela Cliff
Office Manager, GroupGH
The Outcome
The shift to HelloTeams delivered measurable savings and tangible improvements to daily operations.
GroupGH reduced its phone bills by 50% while improving client reachability and team collaboration. All 22 employees can now handle calls seamlessly from any location, ensuring continuity across accounting, financial planning, and IT departments.
The unified setup also made onboarding faster for new hires, no new handsets or complex setup required. With call tracking and reporting now built in, management gained visibility into communication patterns, helping improve client service and accountability.
Switching to HelloTeams made a real difference to how we work. We’re faster, more connected, and our clients notice the improvement.
Yasmin Spina
Director, GroupGH
Looking Ahead
With a modern Teams-integrated phone system in place, GroupGH is already exploring additional add-ons like call analytics and SMS integration to further enhance reporting and client engagement.
The firm now operates a fully mobile, cloud-first communication environment — scalable, compliant, and ready to grow with their business.
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