Germany – 12th August 2026 HelloTeams has announced its technological partnership with Solgari, the Microsoft-native customer engagement platform for Teams and Dynamics 365 and will look to build on their established international footprint to expand both of their services into Germany. This move comes as part of a wider plan to help German organisations build AI-ready voice networks through Microsoft Teams Phone.
The announcement builds on the companies’ existing partnership in Australia, which has already been successfully deployed across Microsoft-managed accounts and promises to extend that experience into a market where both companies see significant opportunity among organisations investing in Microsoft 365 Copilot, Teams Phone, Dynamics 365 and artificial intelligence.
Extending the value of Teams Phone
HelloTeams helps organisations automatically deploy and manage Teams Phone through Operator Connect or Direct Routing and Solgari extends that environment by enabling customer-facing teams to manage voice and digital channels within Microsoft Teams or Dynamics 365. Together, the companies will help organisations in Germany approach customer communications across three horizons:
Modernise business voice – HelloTeams simplifies the transition to the cloud by completely automating the deployment and management of Microsoft Teams Phone. By replacing complex IT engineering with a swift setup, HelloTeams establishes the essential voice pipeline required for organisations to activate Microsoft 365 Copilot in Teams Phone. This automated infrastructure ensures that external business calls are brought natively into the Microsoft ecosystem, giving businesses the foundation to securely leverage Copilot for real-time call summaries, transcriptions, and automated insights.
Turn conversations into structured data – Solgari adds customer engagement capabilities across voice, SMS, WhatsApp, web chat, email and supported social messaging channels.
For Dynamics 365 customers, interaction data including transcripts, summaries, sentiment, duration, disposition and recording links can be written into Microsoft Dataverse automatically. This helps organisations build a more complete customer record, rather than relying on employees to enter notes manually after each interaction.
Create a foundation for AI and automation – Once customer conversations are captured as structured data in Dataverse, that information can support services across the Microsoft platform.
Microsoft Copilot can work with more complete customer context. Power Automate can trigger workflows based on interaction data. Power BI and Microsoft Fabric can analyse patterns across customer conversations, service performance and sentiment.
This gives organisations a practical route from Teams Phone to governed conversational data, and from that data to AI-supported service, sales and operational processes.
Supporting Microsoft-led customer engagement in Germany
This combined proposition is designed for Microsoft-focused organisations that want to improve customer communications without introducing a separate agent desktop or replacing their existing Microsoft environment.
Solgari runs inside Microsoft Teams and Dynamics 365, while its Azure-hosted management layer supports routing, recording, reporting, channel configuration and CRM connectivity.
The platform is available through Microsoft’s commercial marketplace and is certified as a contact centre solution for Microsoft Teams. As a result, German organisations will be able to begin with Teams Phone and voice, then add digital channels, CRM data capture and AI-supported processes as requirements develop.
What the partners are saying
“Germany represents a significant opportunity for Microsoft Teams Phone. Many organisations have already invested in Microsoft 365 and now want a clearer, more manageable route to AI-ready, modern business calling. Our work with Solgari means that customers can look beyond the initial telephony deployment. They can start with Teams Phone, bring customer channels into the same environment and create structured data that supports Dynamics 365, Dataverse and Microsoft’s wider AI services. That experience provides a strong foundation for bringing the partnership to German organisations and partners.”
Hans Bhargava, GTM Lead EMEA, HelloTeams
“HelloTeams understands that Teams Phone is not simply a telephony project. It can be the starting point for a much broader customer engagement and data strategy. Our partnership gives German organisations a practical path across three horizons: modernise voice in Teams, capture customer conversations as structured data in Dataverse, and then use that governed data to support Copilot, automation and analytics. We are pleased to build on the work already under way with HelloTeams in Australia and support their ambition for the German market.”
Conor MacMahon, Senior Partner Manager, Solgari
