Microsoft Teams forGCC High

With HelloTeams, the customer provides the GCC High Tenant and the required Teams Phone Standard licencing and HelloTeams provides the rest via our unique automation service.  All elements of the Direct Routing service are configured automatically, including Session Border Controllers, Teams Direct Routing setup, voice policies, dial plans etc.  Upon service deployment customers then have immediate access to TCAP for full service management.

HelloTeams work diligently with Microsoft to ensure requirements around data sovereignty compliance for GCC High are strictly adhered to.  This includes FedRAMP (Federal Risk and Authorization Management Program) High, DoD IL4 (Department of Defense Impact Level 4), and other relevant regulations.  Other internal processes are implemented to further ensure and enhance compliance, including but not limited to

• Threat Detection and Prevention: Implement intrusion detection and prevention systems (IDPS) to monitor and protect against security threats. Regularly update threat signatures and maintain up-to-date threat intelligence.

• Logging and Auditing: Enable comprehensive logging and auditing for all Direct Routing components. Regularly review and analyze logs to detect suspicious activities and potential security incidents.

• Incident Response Plan: Develop and document an incident response plan specific to the GCC High environment. This plan should outline the steps to take in case of a security breach and how to notify appropriate authorities.

• Vendor and Patch Management: Keep all Direct Routing components up to date with the latest security patches and updates. Establish a patch management process to ensure timely application of security fixes.

• Regular Security Assessments: Conduct regular security assessments, vulnerability scans, and penetration testing to identify and address security weaknesses.

• Security Awareness Training: Ensure that your staff is well-trained in security best practices, especially those specific to the GCC High environment. User awareness and education play a crucial role in preventing security incidents.

HelloTeams implements secure configuration settings for all components involved in Direct Routing, including Session Border Controllers (SBCs), network infrastructure, and Microsoft 365 services. This includes configuring firewalls, access controls, and encryption protocols to meet security standards.  All infrastructure, including SBC’s and automation servers reside within the United States and all data in transit is encrypted as TLS (Transport Layer Security) for signalling and SRTP (Secure Real-time Transport Protocol) for media traffic and segregated specifically for the Microsoft Teams GCC High endpoints residing solely within the United States. Redundant SBCs ensure uninterrupted Teams voice service, even during failover.

A High Availability Architecture is implemented for Direct Routing. This involves redundancy at various levels, including network, Session Border Controllers (SBCs), and voice services.  Redundant, load balanced SBCs are deployed in geo-redundant locations within the United States to ensure continuous voice service in case of hardware or software failures.

Network redundancy is maintained with multiple connections and data centers to ensure connectivity and minimize the impact of network failures with, proven failover procedures and policies to ensure that redundancy mechanisms work as expected. Failover is automated to reduce response times during failures with robust monitoring and alerting systems to proactively detect and respond to issues.