Get your questions answered

No, the pricing for Teams Essentials does not include Microsoft licensing. You will need to have your own Microsoft 365 subscription or purchase it separately. 

HelloTeams provides a cloud-based platform that integrates with Microsoft Teams to enhance collaboration and productivity. We offer features such as Teams Calling, which allows for VoIP calls, real-time translation, live closed captions, and meeting transcription. Our service simplifies telephony management with options for Operator Connect and direct routing, enabling you to manage users, phone numbers, and call flows all in one place. 

Yes, we offer 24/7 phone and web support to ensure your calls and meetings run smoothly. 

Key features include: 

• Teams Calling with included calls or PAYG plans  

• Selective sync for managing large or complex organizations 

• 24/7 support 

• Security features like at-rest and in-transit data encryption 

Our service assists with implementation and provides easy-to-follow instructions. We also offer support throughout the setup process to ensure everything is configured correctly. 

Additional costs may include purchasing Teams Phone Standard licenses if you want to enable Teams Calling. Other potential costs could be related to additional services like audio conferencing, call queues or additional services such as call recording or analytics. 

Reach out to our sales team to see if your existing systems can be integrated. 

Yes, our service can integrate with other tools you use, such as contact centres or PDX systems.

Our customer support team is highly responsive, offering 24/7 support to address any issues or questions you may have. 

Getting numbers assigned typically takes just a few minutes. Our automated platform enables quick number assignment and user setup. 

Absolutely! We would be happy to schedule a meeting to discuss your needs further and provide a detailed walkthrough of our services. 

Yes, our service can integrate with various other tools and systems you use, ensuring a cohesive and efficient workflow. Please reach out to our sales team to see if your existing systems can be integrated. 

Numbers can typically be assigned within a few minutes, thanks to our automated platform. 

Our product offers a range of features including: 

• Teams Calling with VoIP functionality 

• Real-time translation and closed captions 

• Meeting recording and transcription 

• Integration with Office apps 

• Selective sync for decentralized management 

• Enhanced security features 

• 24/7 support 

Our service works by integrating with Microsoft Teams to provide enhanced communication and collaboration features. You can manage calls, users, and numbers through our platform, with options for Operator Connect and direct routing to streamline telephony management. 

Additional costs may include purchasing Teams Phone licenses and any extra services like audio conferencing. It's best to contact us for a detailed quote based on your specific needs. 

Implementation typically takes around 15 minutes, thanks to our automated and streamlined setup process. 

We provide 24/7 support and offer guidance throughout the setup and implementation process. We also have easy-to-follow guides and resources to help you get the most out of our service.